• free express delivery

    in 48 hours

  • free returns & exchanges

    under 30 days

  • the largest selection

    more than 900 references

 

Customer Service

Topics

Shipping & Delivery

The Kooples offers 2 delivery options: Express shipping and delivery in store (department stores excluded).
Delivery times and rates are detailed hereunder:

  France United Kingdom European Union
  Cost Time* Cost Time* Cost Time*
Express Shipping - TNT Free 2 to 3 days Free 2 to 3 days Free 2 to 3 days
Delivery in Store (FR and UK) Free 3 to 5 days Free 3 to 5 days Unavailable Unavailable

* During private sales and sales, the delivery can be delayed up to 15 days.

The delivery times may vary from 2 to 3 business days. After being handed to our service, orders placed on the day are prepared and given to our transporter the working day after.

Return & Exchange

The Kooples guarantees to refund, credit or exchange any item you are not completely satisfied with within 30 business days from the date of the receipt of your order.

The returned item(s) must meet the following conditions:

  • The item(s) must be in perfect condition
  • The barcode tag must be present and visible
  • The return form must be completed and joined to the parcel

To return one or more items, you will have to login into your personal account on thekooples.com or thekooples.co.uk and select the order you would like to return.

Exchanges

The orders placed on our websites thekooples.com and thekooples.co.uk can be exchanged for free if the product fulfill the above return conditions:

  • In store where only exchanges for a higher or equal amount are accepted on the current collection with the order confirmation (available on your online account) and ID card and fulfill the above return conditions.
  • By post after having filled in the return form (available in your Customer Account, My Orders, Return a product). Return costs made from France or UK are refunded on a fix rate on your account as a credit memo on demand : 6€ for French parcel, £9 for UK ones and 10€ for another European country.

If the Product(s) asked for are no longer available at the time the request for exchange is being made, The Kooples will reimburse the The Kooples Product(s) for their original price within fifteen (15) days of reception.

Returns (get a refund or credit memo)

Purchases made from Thekooples.com and Thekooples.co.uk purchases can only be returned by post after having fulfilled a return form (available in your Customer Account, My Orders, Return a product).

For a CREDIT MEMO request, return cost are refunded on a fix rate on your account as a credit note (on demand) : 6€ for French parcel, £9 for UK ones and 10€ for another European country.

For a REFUND request, the return of an item is at customer's own cost. For all returns concerning a faulty item, the shipping costs will be refunded up to a limit of 20£.